A ticket reseller that used deceptive Google ads to trick concertgoers into thinking it was the official seller has been fined millions.
A ticket reseller that used deceptive Google ads to trick concertgoers into thinking it was the official seller has been fined millions.

Dodgy ticket reseller fined $7 million

Ticket reseller Viagogo has copped a $7 million fine for repeatedly misleading Australians about the tickets it would sell them and how much they'd cost.

The Swiss company was found to have breached Australian Consumer Law in April last year by the Federal Court after it "made false or misleading representations and engaged in conduct liable to mislead the public when reselling entertainment, music and live sport event tickets" according to the Australian Competition and Consumer Commission (ACCC).

On Friday Justice Stephen Burley ordered the company pay a $7 million penalty.

RELATED: Get Gizmo forced to refund thousands

Tickets to Aretha Franklin concerts were being sold on Viagogo on nearly a year after her death in 2018.
Tickets to Aretha Franklin concerts were being sold on Viagogo on nearly a year after her death in 2018.

Justice Burley also issued an injunction to stop the company continuing the conduct it's being penalised for and also ordered it participate in a compliance program.

He wasn't happy with the responses from Viagogo either, which he said gave it "the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done".

Viagogo was also forced to pay the ACCC's costs.

Chief on the ACCC's list of complaints was the use of the word "official" on Google advertisements taken out in 2017 by Viagogo, which made it look like it was the place to get tickets rather than a reseller of them.

RELATED: Couple stunned by 'joke' $112 fine

ACCC chair Rod Sims. Picture: Zak Simmonds
ACCC chair Rod Sims. Picture: Zak Simmonds

The consumer watchdog also took issue with statements like "only a few tickets left", which deceived customers into thinking there were few tickets left for an event when in reality Viagogo only had a few to sell.

"Viagogo's claims misled consumers into buying tickets by including claims like 'less than 1 per cent tickets remaining' to create a false sense of urgency," ACCC chair Rod Sims said following the court's finding last year.

"Extraordinarily high" booking fees of 27.6 per cent that caught out "many consumers" also raised Mr Sims ire.

"Viagogo's business practices were unacceptable," he said.

 

 

 

Originally published as Dodgy ticket reseller fined $7 million


JOBS: Candidate’s big plans for renewables, public housing

Premium Content JOBS: Candidate’s big plans for renewables, public housing

We caught up with The Greens candidate for Nanango John Harbison who has bold plans...

NAMED: Everyone facing Murgon Magistrates Court today

Premium Content NAMED: Everyone facing Murgon Magistrates Court today

HERE are all 31 names appearing before Murgon Magistrates Court today.

Sparky‘s horror discovery of 15 snake skins in roof

Premium Content Sparky‘s horror discovery of 15 snake skins in roof

This electrician‘s worst nightmare came true