NEW WAY: Biggenden Medical Centre practice manager Alice Buchanan is excited by the introduction of the HotDoc booking system.
NEW WAY: Biggenden Medical Centre practice manager Alice Buchanan is excited by the introduction of the HotDoc booking system. Alex Treacy

HotDoc is now on the job in Biggenden

YOU'RE sick, so you've booked to see the doctor.

Your life is stressful at the moment, because it doesn't stop just because you've caught a bug.

You arrive at the practice, desperate for relief.

The receptionist looks at you strangely and then gives you the bad news: your appointment was three hours ago.

We've all been there, but a new system at Biggenden Medical Centre aims to combat the inconvenience to both practice and patient of forgotten or missed appointments.

HotDoc is an app which sends out patient reminders and processes online bookings.

Biggenden Medical Centre practice manager Alice Buchanan is excited by the introduction of the HotDoc booking system.
Biggenden Medical Centre practice manager Alice Buchanan is excited by the introduction of the HotDoc booking system. Alex Treacy

"We noticed at the clinic there were a lot of missed appointments or people coming in a day or two hours late,” practice manager Alice Buchanan said.

"If you cancel, it opens up another appointment for someone to come in, but if you don't know about your appointment, it's a missed opportunity (to fill the vacancy).”

Patients update their mobile number with reception, download the HotDoc app on Apple or Android and connect with Biggenden Medical Centre, where they can see next available appointments, book with their favourite doctor, and confirm or cancel appointments, 24 hours a day, seven days a week.

However, Ms Buchanan said the practice recognises some people still like talking to a person, and so appointments can still be made via phone on 4127 1404, or alternatively via biggendenmedicalcentre.com.au.

The practice will also continue sending out its own text reminders.


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