The nbn Musta truck visited Monto, Gayndah, Goomeri, Wondai and Blackbutt this week as the nbn team answered locals' questions.
The nbn Musta truck visited Monto, Gayndah, Goomeri, Wondai and Blackbutt this week as the nbn team answered locals' questions.

The two biggest issues locals are having with NBN

THE NBN local team visited towns across the North and South Burnett this week giving residents and business owners an opportunity to raise concerns about the switch to the new system.

Of a number of issues raised, the two most asked questions were around how to connect, and speed.

Head of nbn local Queensland Ryan Williams said residents should know that making the switch is not automatic.

"We encourage residents and business owners to contact their preferred phone and internet provider to discuss the right speed plan for their household or business needs, and to place an order," he said.

"The rollout of the nbn access network is one of the biggest transformations to happen to Australia's telecommunications industry.

"We have made significant steps to improve customer experience and continue to work with industry to help everyone better understand what factors influence their broadband speeds."

Mr Williams said residents have been urged to check their internet usage habits and the number of devices connected during peak usage times, between 7pm and 11pm.

People should then speak with an internet provider about the right speed plan for their household's needs as well as what actual speeds are available during the busy evening period, before placing an order to connect.

The nbn local team visited Monto, Gayndah, Goomeri, Wondai and Blackbutt this week as part of the Burnett Inland Small Business Roadshow.

Around 700 homes in Monto can now connect to a plan over the nbn network.

More than 600 premises in Gayndah and surrounds have been able to connect over the Fixed Wireless technology since 2014, 370 premises in Goomeri were switched on in June last year and 400 premises in Blackbutt were connected in August last year.

"In the broader Wide Bay-Burnett region, three in four homes and businesses locally are now able to experience the benefits of fast broadband by connecting to an nbn plan through a retailer today," Mr Williams said.

"With more households signing up to connect to services over the nbn access network each day, it has never been more important for people to speak to their internet provider about the steps they need to take to get the ideal plan to suit their needs in the evening peak periods."

NBN Co encourages Australians to:

Check: their internet usage habits and the number of devices connected during peak usage times between 7pm and 11pm.

Select: the right speed plan for their household's needs with an internet provider.

Connect: the right Wi-Fi router/modem in the right place and contact their provider to get help with any further in-home set up.


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